DAMAGES

Damages The ability to identify and accurately report damages, allows FAFS to provide our clientele with factual information in an effort of minimizing loss due to adverse property conditions. These conditions often influence the current value of the property. IMPORTANT TO IDENTIFY AND PROVIDE DETAILED REPORT OF ALL PROPERTY DAMAGES (INSIDE & OUTSIDE) When performing work on a property, it is essential to: Take the necessary time to identify any damages present at the time you visit the property. Report any new damages within 24 hours of a field visit utilizing the damage data fields located on the completion form. Take plenty of photos damages to support your results. Provide detailed comments when applicable to support you results. You can never provide too much information Understand what damages prevent a property from being placed in conveyance condition and ensure these damages types are given priority. Paying special attention to sudden or unexpected damages is critical: any damage resulting from fire, flood, hurricane, earthquake, water damage, wind damage or vandalism. REMEMBER: If uncertain, inform us and ALWAYS provide photos of reported damages · Water Damage: If there is evidence of water damage, you must report and specify the location of damage. Examples of potential areas and items where water damage can be detected: · Ceiling Tiles. · Sheetrock and Insulation. · Carpet. · Furniture made of fabric or particle board. · Paper or Cardboard Boxes · Floors. · Mold: When the presence of mold is detected, a bid to treat or remove is required except in extreme cases where an environmental specialist is needed. It is required to complete the “Mold/Mildew Observation Checklist’’. · Note: Mold may not prevent the property from being in conveyance condition. Therefore, if mold is the only issue that exists, and not caused by mortgagee neglect, check “yes” when answering “is property in conveyance condition?” on the completion form. · The following are examples of pre-existing conditions -or- the potential of developing mold and mildew: · Flooded basement. · Sump Pump Inoperable or missing. · Roof Leak. · Broken or Damaged Water Pipe. · Groundwater Infiltration. · Property smells like mold. Possibly condensation inside of walls. · Mold is visible. · Supplying Bids – When bidding to remove mold, you must provide a description of exactly how you will abate the mold. If mold is extensive and it will require testing from a certified environmental specialist, indicate this on the completion form. Remember, you are required to fill out and submit the Mold and Mildew Checklist. This information is vital to provide our clients so they do not receive calls from HUD asking for clarification. · Roof Damage: When there is evidence of a roof leak, a bid to TARP and PATCH is required to prevent further damages. Include the following information in your bid: · The dimensions of the area to be tarped or patched. Example: 15’ X 20’ · Type of materials to be used. Example: shingles, tar, roof sealant, rolled roofing, etc. · Note: Flat roofs should NOT be tarped as this will cause more damage due to water not being able to drain. · When damages are too severe to tarp or patch a bid to REPLACE or REPAIR would be required. Include the type of roof (shingle, flat, tile), the # of squares being replaced and a description of the work being performed.

Vacation Notification Form

Vacation Notification Procedure Vacation Notification procedures allow Vendor Management the ability to maintain adequate contractor coverage while having the ability to respond to special requests. The Vacation Notification form provides details necessary for Vendor Management to continue providing value service to our clients. Please answer all questions on the Vacation Notification Form. Vacation Form Submission: Please submit your vacation notification form through the “Vendor Suggestion Box” accessible through Vendor Plus. Please add Vacation Notification in the subject line. Vacation Notification (Timeframes): The Vacation Notification form must be completed and submitted to Vendor Managements Department within a minimum of three-weeks (21 calendar days) from the beginning date of the scheduled vacation. A thirty-day notification is preferred. Vendor Plus (Workorders): Once a submission is received, the Vendor Relations Department will confirm via phone or email that the Vacation Notification form was received at which time a plan of action regarding the completion of any current and past due work orders must be implemented. All work assignments must be completed prior to the scheduled vacation. -------------------------------------------------------------------------------------------- Vacation Notification Form Date: Vendor I.D: Company Name: Primary Contact: Primary Phone: Email: Vacation Schedule Start Date: End Date: Emergency Contact Information:

The 8th Annual First American Charity Golf Classic

As a nationwide company, the First American family of companies believes in supporting the communities in which we all work and live. This year on October 5th, 2007 at Lantana Golf Course, our cause will promote and support Children’s Medical Center and Habitat for Humanity, two strong, reputable community groups. We are inviting you and your company to participate! Our success comes from the strength of our friends and partners; your support makes this even happen. This year brings seven levels of sponsorship opportunity, with seven levels of amenities. If you have any questions, please contact Tamie Nelson at tanelson@firstam.com Phone: (817) 699-4025 It’s a worthy cause and I hope together we can contribute to help others. Best Regards, Tommie D. Spencer Director of Vendor Management First American Field Services