Loss Draft Incentive Plan

Today was the first day of implementing our new Loss Draft Incentive Plan. Unfortunately, only one vendor has met all the criteria to receive an additional $5 on one work order. However, the results are very telling. I see a high error ratio in two of our guidelines: (1) making the first call to the homeowner within 1 bus day and logging the attempt within vendor plus; and (2) submitting the signature sheet with the results. In most cases, one or both of these guidelines were not met. I encourage our contractors to make simple change or fix to their process. Director of Vendor Management